Page Last Updated: April 07, 2013
The following are some of the most common calls we receive at
Lyons Computers.
Do you make house calls?
Yes, we make calls to both business and home-office locations to fix servers
and networks. All other tasks are cost effective when done in our shop.
We ask the customers to provide a safe working environment for our technicians
to perform their work.
For residences, we ask that a responsible adult be at home for the length of the call.
What is your turn-around time?
In most cases we are able to offer same day service or at least start
investigation on the same day. We give priority to our existing customers (see
Block of Time below) and also to the nature of the service call -- for instance,
server repair gets higher priority than LCD replacement.
Do you accept American Express?
Yes, we are happy to accept credit cards including American Express for the
convenience of our customers.
We also accept company purchase orders, University or Military purchase orders,
Paypal.
We regret that for first time customers we are unable to offer credit terms.
Payment is required at the time of order.
I have lost my AC Adapter/Battery for my notebook. Do you have one in stock?
Sorry, we do not stock AC adapters or batteries.
See Also: Please see our parts policy.
What kind of guarantees do you offer?
We offer guarantees on par with our industry's standards.
On new hardware purchases, we will document all warranties on your behalf, and
will contact the manufacturers. Usually all new hardware comes with some kind of
manufacturer warranty.
On computer parts, we offer a "no lemon" guarantee. If your item is DOA, we will
replace it.
There are no guarantees or warranties on data recovery or labor intensive jobs --
we ask for your authorization before work begins on these projects.
We also offer a "estimate guarantee" that you will never get a bill from us that
you didn't expect (for carry-in customers, we will tell you
how much it costs upfront).
We accept no returns. We are a professional services company that works hard for
our customers. Our margins are very small, and our invoices are non-negotiable.
Do you buy used computer equipment?
We regret that we only sell new parts and equipment and do not buy used
merchandise.
Do you accept donations of used computer equipment?
If accompanied by $25/item recycling fee, we will accept your old computers
for disposal.
Many of the computer parts contain harmful compositions, so please
do not throw away computers along with kitchen garbage.
Remember, the best way to recycle is to fix the computer and use it longer!
Reusing is better than recycling.
See also: Our Green Initiative
Do you have a maintenance contract?
We do not have elaborate contracts. We have just basic best practices
to protect ourselves and our customers. We document all our work. We ask for
authorizations before beginning work, and all our deliverables must be received
by a customer representative. You can hire and fire us at any time. We encourage
you to use us on a pay-as-you-go basis.
We however have a pre-paid priority service for businesses who need it in
the form of Block of Time.
What is "Block of Time" ?
Our "Block of Time" is like a retainer in other professional services,
except that you will be charged only for time that you use up. Customers who do
not have an in house IT department and need to call us for small and big
problems prefer this. Please call for details.
First time customers can buy a discounted
Block of
Time (click to order)
Do you offer Remote Support?
Yes. We have facilities by which we can connect to customer's network, as
well as allow customers to connect to us for online meetings and remote support.
However, some types of support (virus removal, or server repair for
instance) are best done on-site.
Link to Lyons Remote Help Desk
I don't know what the problem is. How much do you charge for diagnosis?
We charge $85.00 for diagnosis that needs to be paid up front.
Our diagnosis
fee also covers one hour of labor, so upon opening of the computer or printer
and our diagnosis, if we can fix it during
that hour, there is no extra charge.
Do you sell RAM?
Yes, however due to the enormous variety in the specifications of the
RAM, we do not stock any RAM. We are an authorized Kingston reseller and can
supply the correct memory for your computer if you bring your computer to us. If
Kingston has the memory in their warehouse in Tennessee (we can check it for
you) it only takes a day to get it to Birmingham. We sell desktop memory,
notebook memory, server memory, RAID memory and printer memory.
See Also:
About Lyons Computers 
